Refund policy
Last updated: October 29, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
For non-personalized handmade items, you may request a return within 14 days after your item is delivered.
Customers pay return shipping for change-of-mind returns.
Custom or personalized items cannot be returned or exchanged unless they arrive damaged, defective, or different from your order.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your return or cancellation request by emailing caroleshomecreations@yahoo.com with your order number. For damaged, defective, or incorrect items, please include photos and wait for instructions before returning anything.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Custom or personalized items are subject to the exceptions stated in the return terms above.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, we will issue your refund to your original payment method within 10 business days of approval. After the refund is issued, your bank or payment provider may need additional processing time; Shopify Payments refunds can take up to 10 business days to reach your account.
If you have not received your refund within 10 business days after we confirm it has been issued, contact us at caroleshomecreations@yahoo.com.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at caroleshomecreations@yahoo.com or use the contact details in our contact information policy.